Guide Operations and Safety
Guide assignment, certification tracking, GPS for active tours, emergency alerts, pickup coordination, safety drill logging, and permit management.
Guide Assignment
6 featuresSkills-Based Assignment
Match guides to tours by certifications, language, specialization, and availability.
Automatic Backup Assignment
When a guide calls in sick at 6am, backup fires automatically from the qualified pool.
Workload Balancing
Distribute departures evenly across guides with fatigue prevention rules.
Guide Availability Calendar
Guides set their own availability. The system respects blackout dates and time-off requests.
Performance Ratings
Traveler feedback aggregated per guide with rating trends and improvement tracking.
Guide Payment Tracking
Pay by tour, commission, or hourly. Transparent calculation visible to both operator and guide.
GPS Tracking and Emergency
6 featuresLive Tour Tracking
Real-time GPS location of active tours visible on the operations dashboard.
Off-Route Alerts
Automatic notification when a tour deviates from the planned route beyond a configurable threshold.
Medical Incident Reporting
Guides file incident reports from their phone with location, photos, and severity classification.
Emergency Broadcast
Instant SMS to all travelers on a specific departure for weather alerts, route changes, or safety advisories.
Weather-Triggered Alternatives
Rain forecast triggers indoor alternative routing. Configurable per tour type and severity threshold.
Check-In Geofencing
Verify guide arrival at the meeting point with automatic status update on the departure board.
Safety and Compliance
6 featuresSafety Drill Logging
Record and track all safety drills with date, participants, and outcomes. Auditable history per location.
Permit Management
Track operating permits per tour, per jurisdiction. Renewal alerts fire before expiration.
Insurance Tracking
Upload and manage insurance policies per tour type. Expiration monitoring with automated alerts.
Guide Certifications
Track Dive Master, Rock Lead, First Aid, and custom certifications. Expired guides blocked from assignment.
Liability Waiver Collection
Digital waivers sent before arrival. Walk-up signing at the meeting point. Minor guardian co-sign.
Regional Compliance
Configurable safety requirements by jurisdiction for operators running tours in multiple countries.
Pickup Coordination
6 featuresHotel Pickup Scheduling
Manage hotel pickup locations, times, and traveler assignments per departure.
Vehicle Assignment
Assign vehicles to departures with capacity tracking and driver coordination.
Route Optimization
Calculate optimal pickup order across multiple hotels to minimize travel time.
ETA Notifications
Automated messages to travelers with real-time pickup ETA as the vehicle approaches.
No-Show Tracking
Flag travelers who miss pickup with automatic follow-up and rebooking options.
Multi-Stop Routing
Tours with multiple stops get optimized routing with time-at-stop management.
Replace the WhatsApp Group
Guide assignment, availability, certifications, and payment tracking in one system. No more coordinating departures through group chats and spreadsheets.
GPS for Active Tours
Live location tracking, off-route alerts, medical incident reporting, and emergency broadcast. The safety layer that paper logs and hope could never provide.