Review management and feedback collection in one product.
Reviews from Google, Yelp, Facebook, TripAdvisor, BBB, and custom sources in a single inbox. Response templates with brand checking via Ethos Integrity. Review request campaigns via SMS, email, or both. Sentiment analysis, competitor benchmarking, and per-platform metrics with Signal-fused revenue correlation. Delivery-triggered review requests via logistics integration.
Six platforms. One inbox.
Reviews from Google, Yelp, Facebook, TripAdvisor, BBB, and custom sources land in a single queue. Filter by location, platform, star rating, or response status. Respond with templates that track usage and pass brand checks before sending.
Six sources. Per-platform metrics.
Each connected platform reports its own rating average, review count, NPS score, and response rate. Sparkline trends show movement over time. Sync runs on a configurable interval.
Average rating, review count, NPS, response rate, volume trend
Average rating, review count, NPS, response rate, volume trend
Average rating, review count, NPS, response rate, volume trend
Average rating, review count, NPS, response rate, volume trend
Average rating, review count, NPS, response rate, volume trend
Average rating, review count, volume trend
Six platforms feed one inbox. Every response brand-checked.
Reviews sync on a configurable interval. Response text validates against Ethos Integrity guidelines before send. Templates track usage count and sentiment triggers.
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review platforms connected
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campaign trigger types
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highlight share destinations
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product integrations detected
Request reviews on trigger, on schedule, or on delivery.
Booster campaigns fire manually, post-visit, or on a schedule. Logistics triggers fire after delivery events. Both track conversion to published reviews.
Three triggers. Three channels. Six platforms.
Build review request campaigns that fire manually, after a visit, or on a schedule. Send via SMS, email, or both. Route each campaign to a specific review platform. Track sends, open rates, and conversion to published reviews.
Select customers from a list and send review requests on demand.
Automatically request a review after a guest visit or appointment.
Queue review requests for a specific date and time window.
Delivery completes. Review request fires.
Connect to Calisto Logistics and trigger review requests when deliveries, service completions, or returns are finalized. Set a delay window of 1 to 720 hours. Track conversion from delivery event to published review.
Fires when a delivery is marked complete.
Fires when a service or order is marked finished.
Fires when a return is processed and closed.
1 to 720 hours after the delivery event. Defaults vary by event type.
SMS, email, or both. Inherits from the linked Booster campaign settings.
Tracks triggered count, sent count, reviews received, and conversion rate per event type.
All sends are tagged logistics-trigger for filtering in Booster analytics.
Negative reviews surface in minutes.
Configure alerts that fire on star-rating thresholds. Route notifications to specific team members by platform or location. Track read status per alert.
Fires when a new review falls below a configurable star threshold. Sends to one or more email recipients.
Each alert has its own trigger condition, recipient list, and read/unread status tracking.
Toggle negativeReviewAlerts on or off. Set default alertRecipientEmails for all new alerts.
Mark alerts as read individually. Unread count surfaces in the sidebar badge and entity-counts endpoint.
Scope alerts to specific platforms or locations. A 1-star Google review and a 2-star Yelp review can trigger different recipients.
Full CRUD via /api/reputation/alerts. Per-alert read status via /api/reputation/alerts/[alertId]/read.
Sentiment, competitors, and revenue correlation.
Five analytics surfaces plus Signal-fused revenue, booking, and foot traffic correlation. Named competitor tracking across all connected platforms.
Rating distribution, sentiment trends, competitor benchmarks.
Five analytics surfaces cover platform performance, sentiment scoring, competitor tracking, and exportable reports. Signal fusion correlates review data with revenue, bookings, and foot traffic.
Period selector with rating distribution and review volume trend lines across all connected platforms.
Per-platform table with average rating, review count, NPS score, and sparkline trend per period.
Per-review sentiment scoring with aggregate trend over time. Emotional distribution breakdown.
Track competitor ratings and review volume across platforms. Compare your NPS against named competitors.
Generate reports filtered by platform, date range, and location. Export to PDF or CSV.
Your ratings next to theirs.
Track named competitors across all connected platforms. Compare rating averages, review volume, and NPS scores. Monitor keyword mentions in your reviews and theirs.
Add competitors by name and map their accounts across Google, Yelp, Facebook, TripAdvisor, and BBB using platformIds.
Compare your rating averages and review volume against each competitor per platform. See where you lead and where you trail.
Your Net Promoter Score alongside competitor NPS scores. Tracked over time with period-over-period delta.
Monitor keywords and mentions via /api/reputation/keywords. Track which terms appear in your reviews versus competitor reviews.
Collect feedback. Surface the best reviews everywhere.
Surveys and feedback collection feed the review pipeline. Highlights push top reviews to social, web, email, and signage.
Structured surveys. Open-ended feedback.
Build surveys with configurable question types and track response metrics. Collect freeform feedback and route positive responses into review request campaigns.
Create surveys with multiple question types. Assign surveys to locations or customer segments.
Collect and aggregate responses. View completion rates, average scores, and response distribution.
Full CRUD via /api/reputation/surveys. Response data via /api/reputation/survey-responses.
Best reviews, four destinations.
Mark any review as a highlight. Share it to Impreta for social, Sites for web embed, Campaigns for email, or Display for signage. Each destination formats the review for its medium.
Push highlighted reviews as social posts. Impreta formats them for each platform.
Embed highlighted reviews on location pages or a dedicated testimonials section.
Include highlighted reviews in email campaigns as social proof blocks.
Rotate highlighted reviews on lobby screens, check-in kiosks, or waiting area displays.
Per-property platforms, metrics, and templates.
Each location connects to its own set of review platforms. Reviews, analytics, and reports filter by location. Location records sync from the Ops registry.
Each location has its own set of connected review platforms. Google for Location A, Yelp and TripAdvisor for Location B.
The review inbox, analytics, and reports all support location-level filtering. View data for a single property or across all locations.
Location records sync from the Calisto Ops location registry. Add a location in Ops and it appears in Reputation automatically.
Rating averages, review volume, and response rates calculated per location. Compare performance across properties.
Assign response templates to specific locations. A resort property and a downtown hotel can use different response tones.
Full CRUD via /api/reputation/locations. Bulk operations for multi-property management.
Eight metrics. Eighteen integrations.
The Reputation dashboard surfaces pending responses, unread alerts, connected platforms, rating averages, volume trends, distribution breakdowns, and Booster campaign stats. Integration probes detect 18 connected Calisto products.
Detected Integrations
High-Performance Ops. Zero Monthly Overhead.
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Reputation
Review management, sentiment analysis, and competitor benchmarking.
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