Nineteen verticals. 1,035 routes. One operational workspace.
The operational backbone of Calisto Pro. 19 industry verticals share 120+ universal surfaces — tasks, calendar, bookings, folios, inspections, forms, dispatch, reports, staff, hierarchy, and communications — while each vertical adds its own domain-specific routes. Three access areas (operations, management, enterprise) scope every surface by role. Four AI tools are native to the platform with no additional seats or premium tiers. GPS dispatch with live driver tracking. Workflow and automation builders. Owner billing with commission management. Full financial layer from charges to closeout.
Nineteen verticals × 120+ universal surfaces. One workspace.
Verticals define WHO you serve — rows in the matrix. Universal ops surfaces define WHAT you do — columns that every vertical shares. Each intersection is a configured experience, not a separate product.
1,035
routes across the Ops workspace
,0,
industry verticals with dedicated surfaces
,0,+
universal operational surfaces
,0,
access areas (operations, management, enterprise)
Each vertical adds its own domain.
Universal surfaces handle shared operations. Verticals layer domain-specific routes, logic, and vocabulary on top. Select a vertical below to see what it contributes.
Hotel
58 routesFront desk, housekeeping board, room service, night audit, groups and blocks, rate management, city ledger.
Tasks. Calendar. Bookings. Resources. The universal surfaces every vertical shares.
Four foundational systems form the operational backbone. Every vertical inherits them. Every access area scopes them. 200+ fields per task. 10 event types on the calendar. Five booking statuses with waitlist and check-in. 126 resource fields with barcode and QR scanning.
23 task types. Four views. 200+ fields per record.
Every operational action resolves to a task. The engine supports 23 typed task templates, from maintenance work orders to housekeeping rounds, each carrying up to 200+ structured fields including photos, signatures, checklists, and financial line items.
Photo Documentation
4 capture types: before, during, after, issue
Digital Signatures
5 signer roles: assignee, reviewer, manager, client, witness
Checklists
Nested subtasks with completion percentage tracking
Financial Line Items
Labor, materials, and third-party cost capture per task
Material Tracking
Inventory deduction, reorder alerts, supplier linking
Ten event types. Three views. One timeline.
Every operational event — from housekeeping tasks to tee times — renders on a single unified calendar. Filter by type, view per-user schedules, or zoom out to the whole-property timeline.
Event Types
Personal view filtered to your assignments
Each user enables or hides event types
Three zoom levels with consistent color coding
Six statuses. Check-in. Waitlist. Blocks.
Every reservation flows through six lifecycle stages — from initial inquiry to closed folio. Layer on waitlist management, document-verified check-in, and group block allocation for full operational coverage.
Waitlist
SMS paging with estimated wait times. QR-code virtual queue. Auto-seat when table or slot opens.
Check-In
Document verification with photo capture. Digital waiver acceptance. ID scanning and guest profile matching.
Block Manager
Group holds with release dates. Allotment tracking across room types. Pick-up reports and attrition monitoring.
126 fields per asset. Barcode to maintenance schedule.
Full lifecycle asset tracking from receiving to reordering with batch management and barcode/QR generation. Every asset carries its complete history — purchase date through next service window.
Barcode and QR code generation per asset. 126 configurable fields including make, model, serial, warranty, vendor, cost center, and custom attributes.
FEFO (First Expired, First Out) logic for perishables. Batch numbers, lot tracking, expiration dates, and par-level alerts across all storage locations.
Real-time grid view of all assets by location and status. Color-coded availability, maintenance windows, and assignment state updated every 30 seconds.
Inspections. Forms. Workflows. Dispatch. The compliance and quality layer.
Severity-scored findings with photo evidence and resolution tracking. Six form types with drag-and-drop builders. Workflow automations with conditional branching. GPS dispatch with live driver tracking and route optimization.
Find. Fix. Prevent.
Three-stage inspection workflow from discovery through resolution to prevention. Every finding becomes a tracked item with severity, ownership, and deadline until closure.
- Severity scoring 0–10 scale
- Four levels: critical, high, medium, low
- Photo evidence capture with timestamps
- Location tagging per finding
- Category classification and tagging
- Inline claim-and-resolve workflow
- Resolution notes with rich text
- Completion photos required on close
- Auto-generated remediation tasks
- Assignment routing by skill or zone
- Prerequisite tracking per inspection
- Expiration alerts and renewal reminders
- Setup standards integration
- Recurring inspection schedules
- Trend analysis on repeat findings
Findings auto-generate remediation tasks assigned to the responsible team member. Tasks inherit the finding severity, attach photo evidence, and link back to the inspection record for full traceability.
Six form types. Drag-and-drop builders.
Forms, intake forms, form builder, intake form builder, application forms, and waivers — each purpose-built for its workflow with shared field-type primitives underneath.
Operational forms with conditional logic and routing rules
Guest and client intake with pre-arrival data capture
Drag-and-drop construction with field types, validation, and branching
Specialized builder for intake workflows with consent and verification
Employment and membership applications with review pipeline
Digital waiver capture with three statuses: signed, pending, expired
Every intake form and waiver gets a shareable public URL. Submissions route to configurable queues based on form type, property, or custom rules. Notifications fire on receipt with auto-assignment to the responsible team.
Visual builders. Conditional branching. Zero code.
Workflow builder, automation builder, and automations list — three surfaces that turn repetitive operations into self-running systems.
Custom process design with step sequencing, approval gates, and role-based routing. Define multi-step operational procedures with conditional paths.
- Step sequencing with dependencies
- Approval gates with escalation timers
- Role-based routing and delegation
- Conditional branching on field values
- Template library for common processes
Trigger-based automations with visual drag-and-drop canvas. Build without code, deploy instantly.
- Triggers: booking confirmed, inspection failed, task overdue, shift started
- Conditions: property, priority, role, vertical
- Actions: create task, send notification, update status, post charge
- Visual canvas with drag-and-drop nodes
- Test mode with dry-run execution
Library of active automations with run history, error logs, and toggle controls. Full observability into every execution.
- Toggle active/paused per automation
- Run history with timestamp and outcome
- Error logs with retry controls
- Trigger frequency monitoring
- Action success rates and execution time
Three columns. GPS map. 30-second refresh.
Three-column dispatch with unassigned queue, Leaflet GPS map with live driver positions, and team roster — all refreshing every 30 seconds for real-time coordination.
Proximity-ranked suggestions based on GPS position, skill match, and current workload. One-tap assign from the queue with automatic ETA calculation and route optimization.
Dedicated strip for critical-priority tasks with 30-second auto-refresh. Visual and audio alerts on new emergencies. Override routing bypasses normal assignment rules.
Folios. Owner billing. Commissions. Staff payroll. The money layer.
Full financial lifecycle from guest charges through owner statements. Commission management with split rules. Staff scheduling with integrated payroll and time logging. Expense tracking with approval workflows. Closeout procedures with audit trails.
67 fields. Six statuses. Every charge tracked.
Financial records accumulating charges and payments for stays, rentals, events, services. Covers folios, charges, deposits, receipts, damage-claims, store-credit, closeout.
Charges & Payments
Line items with type, description, amount, date, staff attribution. Split billing. Charge transfers. Batch processing. Void with reversal audit trail.
Deposits & Claims
Security deposit lifecycle: collection, hold, refund. Damage claim linkage with deduction reasons. Store credit issuance and redemption tracking.
Daily Closeout
End-of-day cash counts. Revenue summaries by department. Transaction reconciliation. Shift handover notes. Night audit: posting error detection and business date roll.
Statements. Splits. Commission management.
Owner billing with statements, commission manager with configurable split structures, budgets, transaction oversight.
Owner Statement
Oceanview Villa #12
Apr 1 – Apr 30, 2026
Commission Manager
Configurable structures with splits, caps, tiers. Agent statements and payout scheduling.
Budgets
Department-level budget tracking with variance analysis and approval workflows.
Transactions
Full transaction ledger with filtering by type, date, property, and status.
Shifts. Payroll. Time logs. Expenses.
Staff directory, shift scheduling, payroll, time logging, expense tracking, talent pipeline, team management.
| Staff | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|
| A. Martinez | AM | AM | AM | PM | PM | Off | Off |
| B. Chen | PM | PM | Night | Night | Off | AM | AM |
| C. Okafor | Night | Off | AM | AM | AM | PM | PM |
| D. Petrov | Off | PM | PM | PM | Night | Night | Off |
| E. Smith | AM | AM | Off | Off | PM | PM | Night |
Shift Scheduling
Staff-by-day matrix with shift types. Overtime calculation at configurable threshold. Roster board with attendance tracking. Swap and time-off requests.
Payroll & Time Logs
Weekly, bi-weekly, monthly periods. Manager batch approval. Hourly and overtime rate calculation. Payroll-ready export.
Expense Tracking
Receipt photo upload. Mileage tracking with per-mile rate. Property, department, project allocation. Five-state approval workflow.
Talent & Team
Talent pipeline with hire-readiness scores. Team management with departments, positions, org chart. Training completion tracking.
Hierarchy. Reports. Communications. AI. The oversight layer.
Multi-level organizational hierarchy with vertical-scoped access and enterprise policies. Real-time reports with dashboard builder and daily operations view. Communication volume tracking with digest settings. Four native AI tools with no premium tier.
Multi-level organization. Vertical-scoped access.
Organizational hierarchy with 13 route nodes, vertical-access controls, policies, enterprise management, franchise oversight.
Vertical Access
OpsAreaGate scopes every surface to personal, staff, or manager. Per-vertical permission assignment. Role-based content visibility.
Policies
Operational policies with version control. Acknowledgment tracking per staff member. Compliance reporting.
Enterprise & Franchise
Multi-property oversight with consolidated reporting. Franchise management with per-unit KPIs. Cross-property staff deployment.
Report hub. Dashboard builder. Daily operations view.
Pre-built report library, custom report builder, dashboard with live tiles, daily operations summary, 10 report sub-routes.
Report Hub
Pre-built operational reports: housekeeping, transactions, team scorecards. Daily, weekly, monthly cadences. Filter by property, department, team. Scheduled email delivery.
Dashboard
Metro-style live tile dashboard with configurable widget grid. Real-time operational metrics. Click-through to detail views. Role-specific default layouts.
Daily Operations
Morning operational briefing: tasks due, arrivals, departures, overdue items, staff on shift. The one screen every manager opens first.
Volume tracking. Digest settings. Community feed.
Communication volume analytics, digest notification settings, community feed with threaded conversations, activity log, and queue management.
Communication Volume
Track message, call, and notification volume across channels. Identify peak periods and staffing gaps. Per-property and per-team breakdowns.
Digest Settings
Configure notification digest frequency, channels, and content per role. Daily, weekly, and real-time options. Quiet hours and escalation overrides.
Community Feed
Threaded conversations with @mentions. Property-scoped and team-scoped channels. Announcement pinning. File sharing. Activity timeline.
Queue Board
Operational queue with throughput metrics. Bottleneck alerts. Priority-based ordering. SLA tracking. Wait time visualization.
Four AI tools. No additional seats. No premium tiers.
Four AI tools native to the platform — Scribe, Receptionist, Copilot, Chatbot Builder. Included in every seat.
AI Scribe
Automated session note generation. Template matching: SOAP, DAP, narrative formats. Human review required before saving.
AI Receptionist
Routine inquiry handling for bookings, hours, availability. Topic classification with staff escalation. 24/7 after-hours coverage.
AI Copilot
Next-best-action suggestions from client history. Schedule optimization. Automated follow-ups triggered by service completion.
Chatbot Builder
Configurable customer-facing bots. Industry-specific response libraries. Deployment on Sites, portals, and widgets.
All four tools are included in every Ops seat. No AI add-on. No usage-based pricing.
Fifteen products route work into Ops. Ops routes context back.
Pulse, Purview, POS, Kiosks, Display, Navigator, Deals, Dispatch, Command, and more — every Calisto product feeds operational data into Ops. Hub-spoke architecture means a booking in Navigator creates a task in Ops. A POS transaction updates the folio. A Dispatch route triggers a calendar event.
Nine products. Native data bridges.
How Ops connects bidirectionally with other Calisto products — Pulse, Purview, POS, Kiosks, Display, Navigator, Deals, Dispatch, and Command.
Pulse
BidirectionalBookings and rate plans flow into Ops. Occupancy data flows back.
Purview
BidirectionalCatalog items and pricing rules sync. Fulfillment updates return.
POS
BidirectionalTransactions post to operational folios. Daily closeout reconciliation.
Kiosks
BidirectionalSelf-service check-in and feedback. Queue position and wait times.
Display
OutboundStatus boards, kitchen displays, room grids. 60-second auto-refresh.
Navigator
BidirectionalPortal-facing views draw from Ops data. Guest status updates in real time.
Deals
InboundClosed deals auto-create tasks and bookings. Zero manual re-entry.
Dispatch
BidirectionalGPS-tracked field coordination. Route optimization. Emergency queue.
Command
BidirectionalExecutive dashboards read Ops metrics. Approval engine gates Ops actions.
Fifteen products route work into Ops. Ops executes it.
Hub-spoke architecture — Ops is the execution layer of the Calisto platform.
Deals
Closed deals push tasks, bookings, and onboarding workflows into Ops.
Pulse
Rate plans and availability sync. Occupancy metrics feed back.
Assure
Compliance checklists generate Ops tasks. Audit results return.
Purview
Catalog changes trigger fulfillment tasks. Stock levels update in real time.
Ticketing
Support tickets create Ops tasks. Resolution status syncs back.
Voice
Call events log to activity feed. Voicemail transcripts create follow-ups.
Sync
External calendar and channel data reconciles with Ops bookings.
Access
Lock and key events flow into check-in workflows. Access grants trigger on booking.
Signal
IoT sensor alerts generate maintenance tasks. Threshold rules configurable.
WiFi
Guest connectivity events enrich the activity timeline.
Live
Video session events log to client records. No-show detection triggers alerts.
Navigator
Portal interactions create bookings and requests inside Ops.
POS
Transactions attach to folios. End-of-day closeout posts summaries.
Inbox
Inbound messages route to Ops queues. Reply actions log to activity.
Studio
Published content links to service records. Campaign triggers create tasks.
Nine systems. One price. Zero per-seat fees.
Tasks, assets, shifts, dispatch, bookings, folios, inspections, documents, and reporting. All included at 2% of revenue.
Ops
Unified workspace across 19 verticals with task board and automation.
Part of Ops Suite
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